Each of the generational groups has a different value system and way of experiencing the world and the workplace. This course is tailored to fit your department's unique needs and provides each participant the information that helps create a deeper understanding of all the generational perspectives. It also provides the communication skills to bridge the "generation gap," so staff are able to focus on their work and not on generational workplace friction.

Effective Performance-Based Evaluations are a productivity enhancement tool designed to motivate and encourage the employee. The relationship supervisors and managers create with employees motivates them (either positively or negatively). The correct drafting and completion of these evaluations is not meant to be punitive. If effectively constructed, performance-based evaluations are helpful to the employee and aid in establishing, creating, and sustaining accountability within the department.

In this advanced customer service skills course, participants are shown that all internal and external contacts are customers: “clients,” line staff, managers, and professional support staff. Emphasis is on communication. Participants focus on changing and monitoring their own behavior and communication patterns to create solution-based problem solving. Heavy emphasis is paid on telephone communication with both internal and external “customers.” In addition, face-to-face de-escalation techniques are taught and practiced. Participants learn how to handle a variety of problems, including angry “clients.” Emphasis is on productive, healthy communication strategies. This is a solutions-focused course.

Participants discover how to get in control of their workday by learning both to prioritize and organize. Staff increase their ability to be more productive by using effective “win-win” communication techniques and practicing stress-management techniques for better results at work. The participant Action Plan acts as “follow-through” takeaway resource as does the Getting Control of Your Workday workbook.

Writing skills can be a big workplace challenge for non-native English speakers. Improving Writing Skills for Non-Native Speakers reviews the smallest building blocks of written English with focused grammar review and sentence and paragraph construction. Conquer those tricky contractions and possessive nouns! Practice correct usage of prepositional phrases, as well writing concise, complete sentences with appropriate punctuation. Many resources are shared, so the participant leaves with a roadmap to enhancing their learning outside the classroom.

In this course, participants identify their strongest skills and capabilities as well as define their stressors, problem areas, and personal pitfalls. The instructor facilitates participants to develop approaches that improve participant effectiveness at work, within their families, within important relationships, and in all the vital areas of their lives. The training focuses on individualized assessments and personal development content and reflection, ensuring participants know exactly how to capitalize on their current strengths and how to use their best skills to create even more rewarding lives. This is an enlightening and uplifting course, an intangible skill builder, and a gentle and affirming morale booster.

This hands-on course exposes participants to the skills, information, and practice needed to get noticed on the job, be leaders, and do well in interviews. Participants are given the opportunity to evaluate and modify their professional image and determine what professional dress and image choices will most likely get them positive results. Activities are designed to show how professional success and personal happiness are directly linked to self-confidence. In addition, participants learn, review, and practice sound interview skills. They review potential interview questions and practice communicating effectively.